Privacy Policy

Effective Date: August 19, 2026 | Location: Philadelphia, PA

At lucid., operated from Philadelphia, PA, accessible via lucidbac.com/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases through our store.

1. Information We Collect

When you browse or interact with our website, we may collect the following types of personal information:

Contact & Identification Details: Your full name, email address, shipping address, and telephone number provided during account creation or checkout.
Order History & Transaction Data: Details regarding products ordered, order numbers, transaction timestamps, and communication preferences.
Payment Method Details: Payment details are processed securely through our integrated payment processors (WooPayments, Stripe, Apple Pay, and Google Pay). lucid. does NOT collect, store, or process full credit or debit card account numbers on our servers.
Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, and website interactions collected via cookies and tracking technologies.

2. How We Use Information

We use the personal information collected for the following legitimate business purposes:

Order Fulfillment: Processing transactions, preparing shipments, and dispatching orders to your specified delivery address.
Customer Communication: Sending order confirmations, dispatch updates, tracking information, and customer support responses.
Platform Improvement: Analyzing store usage patterns, diagnosing technical issues, and optimizing website user experience.
Analytics & Performance: Monitoring website traffic metrics, page performance, and conversion effectiveness.

3. Information Sharing & Third Parties

We do not sell or rent your personal data to third parties. We share information only with trusted service providers necessary to operate our business and fulfill your requests:

WooCommerce: Our e-commerce platform host for managing catalog, store functionality, and order processing.
Payment Processors: Authorized financial gateways including WooPayments, Stripe, Apple Pay, and Google Pay for secure transaction handling.
Shipping Carriers: Commercial freight and postal service providers (e.g., USPS, UPS, FedEx) strictly to deliver your orders from our Philadelphia, PA facility.
Analytics & Marketing Providers: Third-party tools such as Google Analytics and Meta Pixel to analyze aggregate website usage.
Legal Compliance: Disclosing information when required by applicable law, court order, or governmental regulation, or to protect our legal rights and safety.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data:

SSL/TLS Encryption: All data transmitted between your browser and lucidbac.com/ is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocol.
PCI Compliance: All payment transactions are processed through PCI-compliant gateways meeting strict Payment Card Industry standards.

Please note that while we employ industry-standard safeguards, no electronic transmission over the internet or method of digital storage can be guaranteed 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to maintain cart persistence, optimize store sessions, and gather usage metrics. For detailed information regarding cookie types, durations, and preferences management, please review our Cookie Policy.

6. Your Data Rights

Depending on your jurisdiction, you have specific rights regarding your personal information:

Access: Request a copy of the personal information we maintain about you.
Correction: Request updates or corrections to incomplete or inaccurate data.
Deletion: Request erasure of your personal records, subject to statutory record retention obligations.
Opt-Out of Sale or Sharing: Request that we not sell or share your personal information with third parties.
Limit Use of Sensitive Information: Request that we limit the use of sensitive personal information.
Data Portability: Receive a copy of your personal information in a portable, machine-readable format.

To exercise any of these rights, please contact our support team at support@lucidbac.com.

7. California Privacy Rights (CCPA & CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

Know what personal information is collected, used, shared, or sold.
Request deletion of their personal information.
Opt-out of the sale or sharing of their personal information.
Limit the use and disclosure of sensitive personal information.
Not receive discriminatory treatment for exercising these rights.

We do not sell personal information to third parties. California residents may exercise their rights by contacting us at support@lucidbac.com with the subject line “California Privacy Request.”

If you are a California resident, you may update your preferences or submit a Do Not Sell or Share My Personal Information request via our Do Not Sell My Info page.

8. California Invasion of Privacy Act (CIPA) Compliance

In compliance with the California Invasion of Privacy Act (CIPA), including the California wiretapping and electronic surveillance laws, we do not:

Record or listen to private electronic communications without consent.
Track, monitor, or intercept electronic communications on our website without user disclosure.
Use tracking technologies that constitute unlawful surveillance under California Penal Code Sections 631 and 632.

Any tracking technologies used on this site are limited to standard analytics and cart functionality, are disclosed in our Cookie Policy, and do not constitute wiretapping or unlawful surveillance. Users may opt out of non-essential tracking at any time through our cookie preferences.

9. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or data protection policies of third-party external sites.

10. Children’s Privacy

Our website and products are strictly intended for adults and qualified personnel aged 18 and older. We do not knowingly collect or solicit personal information from individuals under the age of 18.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our site following updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please contact us:

lucid.
Location: Philadelphia, PA
Email: support@lucidbac.com
Website: lucidbac.com/