Shipping Policy
Effective Date: August 19, 2026 | Location: Philadelphia, PA
At lucid., based in Philadelphia, PA, we prioritize speed, security, and precision in getting your research products delivered. This Shipping Policy details our processing schedules, shipping options, packaging standards, and tracking protocols.
1. Dispatch Schedule
We process and dispatch all orders rapidly from our Philadelphia, PA distribution facility:
- 24-Hour Dispatch Target: Orders placed Monday through Friday before 2:00 PM EST are dispatched within 24 hours.
- Weekends & Holidays: Orders submitted over the weekend or on statutory federal holidays are processed and dispatched on the next business day.
2. Domestic Shipping Options
We offer reliable domestic shipping methods across the United States during checkout:
- Standard Shipping: Estimated delivery within 3 to 5 business days.
- Expedited Shipping: Fast-tracked priority handling with delivery in 1 to 2 business days.
- Shipping Rates: Delivery charges are calculated dynamically at checkout based on package weight and destination address.
- Free Shipping Threshold: Free standard shipping thresholds may apply during active promotional periods (details announced via store checkout).
3. Order Processing Flow
Every order placed on lucidbac.com/ passes through a 5-step fulfillment process:
- Step 1: Order Placement & Verification Automated confirmation and verification of order details, billing data, and delivery address via WooCommerce checkout.
- Step 2: Laboratory Packaging & Quality Check Products undergo visual inspection, seal integrity verification, and protective wrapping in high-grade shipping materials.
- Step 3: Dispatch & Carrier Hand-Off Packages are transferred to leading logistics carriers (USPS, UPS, or FedEx) in Philadelphia, PA within 24 hours of order confirmation.
- Step 4: Tracking Confirmation Email An automated tracking email containing carrier link details is generated and sent directly to your registered contact email address.
- Step 5: Secure Delivery to Destination Address The shipment is delivered safely to your designated address with carrier milestone notifications.
4. Lost or Damaged Packages
We take full responsibility for ensuring your items arrive intact and secure. If an issue occurs in transit:
- Notification Window: Contact our support team within 24 hours of carrier delivery confirmation at support@lucidbac.com.
- Required Evidence: Attach clear photographic evidence showing damaged shipping boxes, inner protective packaging, and affected product units.
- Resolution: Upon verification, lucid. will initiate a carrier inquiry and arrange for an immediate product reshipment or issue store credit according to our Returns Policy.
5. Shipping Restrictions
- US Coverage: We ship to all 50 U.S. states, including APO/FPO military addresses and U.S. territories where permitted.
- No International Shipping: We currently do not offer international shipping outside of the United States.
- Address Consistency: Orders must ship directly to the validated destination address entered during WooCommerce checkout.
6. Address Accuracy
Customers are strictly responsible for verifying the complete accuracy of their shipping address prior to order submission. lucid. is not responsible for misdeliveries, losses, or delays caused by incorrect or incomplete customer-entered addresses. Additional re-shipping costs for packages returned due to bad addresses will be charged to the customer.
7. Packaging & Unit Protection
All items are shipped in discreet, durable, double-buffered protective cartons. Liquid research reagents and sealed glass vials feature tamper-evident seals clearly labeled with Research Use Only (RUO) metrics to maintain laboratory safety and compliance during transit.
8. Contact Information
For questions regarding tracking, package status, or shipping policies, please contact:
lucid.
Location: Philadelphia, PA
Email: support@lucidbac.com
Website: lucidbac.com/