Terms of Service
Effective Date: August 19, 2026 | Location: Philadelphia, PA
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the website located at lucidbac.com/, operated by lucid. from Philadelphia, PA. By purchasing products from our Shop or accessing our website, you signify your full agreement to these Terms. If you do not agree, you must discontinue site use immediately.
2. Research Use Only (RUO) Certification
All products offered by lucid. are strictly intended, labeled, and sold for in-vitro laboratory research use only. By purchasing from lucid., the buyer certifies and agrees to the following:
- Non-Consumable Standard: Products are strictly NOT intended for human or animal consumption, diagnosis, treatment, or prevention of any disease or health condition.
- Buyer Qualifications: The purchaser represents that they are at least 18 years of age and are a qualified researcher, laboratory technician, or institutional agent with appropriate training and equipment to safely handle research materials.
- Regulatory Compliance: The buyer assumes full responsibility for complying with all applicable local, state, federal, and international laws, regulations, and safety guidelines regarding handling, storage, and disposal of research reagents.
3. Products & Specifications
Product descriptions, purity metrics, and technical specifications are provided on individual product pages within our Shop. While we strive for absolute accuracy, lucid. reserves the right to modify specifications, adjust pricing, or discontinue products at any time without prior notice. We reserve the right to refuse or cancel any order at our sole discretion.
4. Orders & Payment Processing
All orders are processed through our secure WooCommerce checkout system. We accept authorized payment options including WooPayments, Stripe, Apple Pay, and Google Pay. Full payment must be authorized and processed at the time of order placement before shipment handling begins.
5. Shipping Policy
Order processing and shipping procedures are detailed in our dedicated Shipping Policy. Orders target dispatch within 24 hours from our Philadelphia, PA location, operating Monday through Friday, excluding statutory holidays.
6. Returns & Store Credit
Due to the strict quality control and purity requirements of laboratory reagents, physical returns are governed by our Returns & Refunds Policy. Approved resolutions are issued primarily via store credit, which does not expire.
7. Chargebacks & Fraud Prevention
We work diligently to resolve customer concerns fairly. Customers agree to contact customer support at support@lucidbac.com to seek resolution prior to filing any payment dispute or credit card chargeback.
- Breach of Terms: Submitting fraudulent or unauthorized chargebacks constitutes a direct breach of these Terms of Service.
- Dispute Evidence: lucid. will vigorously dispute improper chargebacks by providing complete delivery verification, order timestamps, and communication records to merchant banking institutions.
- Account Restrictions: Customers who initiate unauthorized chargebacks will be permanently barred from placing future orders with lucid. across all sales channels.
8. Limitation of Liability
To the maximum extent permitted by law, lucid., its owners, directors, employees, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use, handling, storage, or inability to use any product or service.
Under all circumstances, the aggregate total liability of lucid. shall be strictly limited to the total purchase price paid by the customer for the specific order giving rise to the claim.
9. Indemnification
The buyer agrees to defend, indemnify, and hold harmless lucid. and its affiliates from and against any claims, liabilities, losses, damages, or expenses (including legal fees) arising from the buyer’s misuse, unauthorized handling, improper storage, or resale of products purchased from lucidbac.com/.
10. Intellectual Property
The lucid. brand name, wordmark, logo, visual site layout, product photographs, and text content on lucidbac.com/ are the exclusive property of lucid. and protected by intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.
11. Third-Party Links
Our website may contain links to third-party sites. We do not control or endorse external content and are not responsible for third-party practices or terms.
12. Privacy & Cookie Compliance
Your privacy is important to us. Please review our Privacy Policy and Cookie Policy, which govern how we process visitor data and manage site tracking.
13. Governing Law & Jurisdiction
These Terms of Service and any separate agreements shall be governed by, construed, and enforced in accordance with the laws of the Commonwealth of Pennsylvania, Philadelphia County, without regard to conflicts of law principles.
14. Binding Arbitration & Class Action Waiver
Any dispute, controversy, or claim arising out of or relating to these Terms or purchases made on lucidbac.com/ shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules in Philadelphia, PA.
Class Action Waiver: YOU AGREE THAT ALL DISPUTES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND THAT YOU WAIVE ANY RIGHT TO BRING, JOIN, OR PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.
15. Changes to Terms of Service
We reserve the right to update or replace any part of these Terms of Service by posting revisions to our website. It is your responsibility to check this page periodically for changes.
16. Contact Information
For questions regarding these Terms of Service, please contact us:
lucid.
Location: Philadelphia, PA
Email: support@lucidbac.com
Website: lucidbac.com/